Delivery Information
Last updated: 26 June 2025
At The Jeleven, we handle the process of purchasing and shipping products from China directly to your doorstep in Malaysia. Please read the details below to understand how our delivery process works.
Order Processing
Once we receive your confirmed order and payment, we will:
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Purchase the item(s) from China on your behalf
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Wait for the item(s) to arrive at our China warehouse (usually 2–5 working days)
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Consolidate and pack for international shipping to Malaysia
Delivery Timeline
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Estimated Delivery Time: 10–14 working days from the day we place the order
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Delays may occur due to:
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Supplier lead times
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Customs inspection
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Public holidays (in China or Malaysia)
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Courier disruptions
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We will always update you with tracking information once your parcel is shipped out.
Delivery Coverage
We ship to all states in Malaysia, including:
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Peninsular Malaysia
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Sabah & Sarawak (may take slightly longer due to flight-based delivery)
Shipping Partners
Final-mile delivery within Malaysia is handled by trusted courier services such as:
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PosLaju
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J&T Express
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Ninja Van
(Depends on your location and package type)
Shipping Fees
Shipping costs are calculated based on:
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Weight and dimensions of your package
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Shipping method (air or sea freight)
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Delivery destination in Malaysia
Final shipping charges will be confirmed before checkout.
Tracking Your Order
You will receive a tracking number once your parcel is shipped out of China. You can track your parcel via:
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Our WhatsApp/Email updates
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Courier’s tracking page (e.g., PosLaju, J&T)
Important Notes
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We are not responsible for customs delays or import duties, if any
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Please ensure your delivery address is accurate
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If the parcel is returned due to incorrect address or failed delivery, additional reshipping fees will apply
Contact Us
For any delivery-related inquiries, feel free to contact us:
📧 Email: muhammadazammustapa@gmail.com
